Shipping Policy

Effective Date: July 23, 2026

At LS Care™, we are committed to delivering your Waterproof Cordless Scalp Massager as quickly and securely as possible. While our company is proudly headquartered in Spain, we have established a dedicated fulfillment center in Miami, Florida, to ensure fast, reliable shipping for our US customers.

Order Processing Time

  • All orders are processed and dispatched within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note: During high-volume periods (such as holidays or major sales), processing times may experience a slight delay.

Shipping Rates & Delivery Estimates

We ship directly from our US fulfillment center in Miami, Florida.

  • Standard US Shipping: 3 to 7 Business Days.
  • Shipping Costs: We proudly offer Free Standard Shipping on all US orders.

Delivery delays can occasionally occur due to weather conditions, carrier issues, or other unforeseen circumstances outside of our control.

International Shipping

Currently, our primary focus is the United States market, and our shipping operations are optimized for US addresses. If you are located outside the US and wish to place an order, please contact our support team at admin@lscare.us to see if we can accommodate your request.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your tracking email within 3 business days of placing your order, please contact us at admin@lscare.us with your name and order number, and we will look into it for you.

Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout.

  • If you realize you have made an error, please email us immediately at admin@lscare.us within 12 hours of placing your order.
  • Once an order has been processed and handed over to our carrier, we are unable to make any changes to the destination address. LS Care™ is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 48 hours of delivery so we can file a claim with the carrier and send you a replacement.
  • Lost or Stolen: If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or local post office. LS Care™ cannot be held strictly liable for packages that are stolen after delivery is confirmed, but we will do everything in our power to assist you in locating your package.

Contact Us

For any questions regarding your shipment, please reach out to our support team:

  • Email: admin@lscare.us
  • US Fulfillment Center: 390 NE 191st St STE 8260, Miami, FL 33179, United States