Frequently Asked Questions (FAQs)

Welcome to the LS Care™ FAQ page! We have compiled a list of the most common questions from our customers. If you cannot find the answer you are looking for, please feel free to reach out to our support team.

🧴 Product & Usage Queries

1. Is the LS Care™ Scalp Massager completely waterproof?

Yes! Our massager features an IPX7 waterproof rating, meaning it is completely safe to be fully submerged in water. You can confidently use it in the shower or bathtub alongside your favorite shampoo or conditioner.

2. Can I use it on other parts of my body?

Absolutely. While designed primarily for the scalp, the 96 food-grade silicone nodes are gentle and versatile enough to provide soothing relief for your neck, shoulders, back, and even legs.

3. How long does the battery last on a single charge?

With regular use (about 10-15 minutes a day), a single full charge using our secure magnetic adsorption charger will easily last you up to a whole week.

4. Is it safe to leave it running?

Yes, it is perfectly safe. For your peace of mind and to conserve battery, the device features a smart auto-shutdown function that automatically turns it off after 15 minutes of continuous use.

5. Will the silicone nodes tangle or pull my hair?

Not at all. The massager is engineered with specialized 360° deep kneading technology and skin-friendly silicone nodes that glide smoothly through all hair types—wet or dry—without tangling or pulling.

📦 Shipping & Delivery

6. Where do you ship from?

While our business is proudly headquartered in Zaragoza, Spain, all our US orders are dispatched directly from our dedicated fulfillment center in Miami, Florida. This ensures fast and reliable delivery across the United States.

7. How long will it take to receive my order?

Because we ship locally from our US warehouse to US customers, standard shipping typically takes between 3 to 7 business days, depending on your exact location. You will receive a tracking number via email as soon as your order is dispatched.

8. Do you offer order tracking?

Yes. Once your order has been handed over to our shipping carrier, you will receive a confirmation email containing your tracking link so you can follow your package right to your doorstep.

💳 Orders & Returns

9. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as fast checkout options like PayPal, Apple Pay, and Google Pay, processed through completely secure and encrypted gateways.

10. What if I want to return my massager?

We offer a 30-day return policy. If you receive a defective unit, or if the product remains unopened and unused (due to hygiene reasons), you can return it to our US facility. Please email our support team first to initiate the process. You can read the full details on our Refund and Return Policy page.

📞 Contact & Support

11. How can I get in touch with customer service?

We are always here to help! The fastest way to reach us is by sending an email to admin@lscare.us. Our dedicated support team aims to respond to all inquiries within 24 hours during standard business days.