Refund and Return Policy

Effective Date: July 23, 2026

At LS Care™, your comfort and satisfaction are our top priorities. We stand behind the quality of our Waterproof Cordless Scalp Massager. However, if you are not entirely satisfied with your purchase, we are here to make the return process as smooth as possible.

30-Day Return Window

We offer a straightforward 30-day return policy. This means you have 30 days from the date you receive your item to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the exact condition that you received it.
  • It must be in its original, undamaged packaging with all included accessories (charging cable, user manual).
  • You must be able to provide the receipt, order number, or proof of purchase.
  • Hygiene Exception: Due to the nature of personal care items, scalp massagers can only be returned for a "change of mind" if they remain completely unused and the packaging is factory-sealed. Used items cannot be returned unless they are defective.

How to Initiate a Return

To start a return, please contact our dedicated customer support team at admin@lscare.us.

  • Please include your Order Number and the Reason for the return in your email.
  • Once your return request is reviewed and accepted, we will provide you with step-by-step instructions.
  • Please Note: Items sent back to our warehouse without first initiating a return request via email will not be accepted or processed.

Return Shipping Address

For our US customers, all approved returns should be mailed to our US-based fulfillment center to ensure quick processing:

LS Care™ Returns Processing 390 NE 191st St STE 8260, Miami, FL 33179, United States

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs for "change of mind" returns. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
  • Our Responsibility: If the return is due to a defective, damaged, or incorrect item sent by us, LS Care™ will cover all return shipping costs.

Damages and Defective Items

Please inspect your order immediately upon reception. If your scalp massager is defective, damaged during transit, or if you received the wrong item, contact us at admin@lscare.us within 48 hours of delivery. We will quickly evaluate the issue and arrange for a free replacement or full refund.

Refund Processing

Once your return is received at our US warehouse and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment.
  • Please allow 5 to 7 business days for the funds to appear in your account, depending on your bank or credit card provider's processing times.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted and processed, you can make a separate purchase for the new item.

Order Cancellations

If you need to cancel your order, please contact us within 12 hours of placing it. Once an order has been handed over to our shipping partners and dispatched, it cannot be canceled, and you will need to follow the standard return process upon delivery.

Contact Support

If you have any questions or need assistance with your return, we are always happy to help:

  • Email: admin@lscare.us